Product Warranty Policy

Product Warranty Policy - Cloud 9 Emporium

At Cloud 9 Emporium, we stand behind the quality of our products and want you to be completely satisfied with your purchase. This Product Warranty Policy outlines our commitment to providing warranty coverage for eligible products.

Coverage

We offer a 15-30 day warranty on select products sold through our website. This warranty covers manufacturing defects and malfunctions under normal use conditions.

Exclusions

The warranty does not cover damage caused by:

1. Accidental damage, misuse, or neglect
2. Improper installation or assembly
3. Modification or alteration of the product
4. Normal wear and tear

Claim Process (NOT CURRENTLY AVAILABLE)

If you believe your product is covered under warranty, please follow these steps to initiate a warranty claim:

1. Contact us at cloud9emporiumstore@gmail.com to request a warranty claim form.
2. Complete the warranty claim form, providing details about the issue and proof of purchase.
3. Send the completed warranty claim form along with the defective product to the address provided.

Resolution

Upon receiving your warranty claim, we will inspect the product to determine if it is eligible for warranty coverage. If the defect is covered under warranty, we will repair or replace the product at no cost to you.

Contact Us

If you have any questions or concerns about our Product Warranty Policy, please contact us at:

Cloud 9 Emporium Gus Brown Road, Kingsburgh, South Africa

Email: cloud9emporiumstore@gmail.com

By purchasing products from Cloud 9 Emporium, you acknowledge and agree to the terms of our Product Warranty Policy.

Last Updated: 28/04/2024