Cancellation Policy

Cancellation Policy - Cloud 9 Emporium

At Cloud 9 Emporium, we understand that sometimes circumstances change, and you may need to cancel your order. This Cancellation Policy outlines our guidelines for cancelling orders placed on our website.

Order Cancellation

You may cancel your order within 24 hours of placing it by contacting us directly at cloud9emporiumstore@gmail.com . After 24 hours, your order may have already been processed for shipment, and cancellation may not be possible.

Cancellation Process

To cancel your order, please provide the following information:

1. Order number
2. Reason for cancellation

Once we receive your cancellation request, we will confirm the cancellation and process a refund to your original method of payment, if applicable.

Refund Timeline

Refunds for canceled orders will be processed promptly, and the funds will be returned to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or credit card issuer.

Contact Us

If you need to cancel your order or have any questions about our Cancellation Policy, please contact us at:

Cloud 9 Emporium Gus Brown Road, Kingsburgh, South Africa

Email: cloud9emporiumstore@gmail.com

Please note that this Cancellation Policy applies to orders placed through our website and may be subject to change without prior notice.

Last Updated: 28/04/2024