Return and Refund Policy
Return and Refund Policy - Cloud 9 Emporium
At Cloud 9 Emporium, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact Us
If you have any questions on how to return your item to us, contact us at:
Cloud 9 Emporium Gus Brown Road, Kingsburgh, South Africa
Email: cloud9emporiumstore@gmail.com
This Return and Refund Policy applies to all purchases made through Cloud 9 Emporium's online store. We reserve the right to modify this policy at any time without prior notice.